Peace of mind knowing someone is always there
We try very hard to ensure that receiving support at home is as stress free as possible. We realise having someone new living in your home can cause some apprehension however we go to great lengths to provide lots of reassurance.
The first part of the process is for us to meet with you. At this meeting we tell you more about our services and answer any questions. In many cases it is the families we meet first followed by a second meeting with the client. We are very flexible.
Once you decide you want to proceed with services we arrange an assessment. This gives us an opportunity to really understand the support that is required and from this we develop your support plan.
At this stage it is typical for the client and their families to have a good idea of a desired starting date.
Based on all the information we have gathered we match a suitable support assistant and arrange an introductory visit. This usually takes place at the client’s home.
The majority of the time this is a successful meeting and a starting date is agreed. We develop the support plan further and put all the paper work in place.
The support is then closely monitored by our Care Manager and management team. This includes communication and visits from our compliance team to ensure that everyone is happy. At the agreed time a second support assistant is introduced to cover the period when the main support assistant takes their week’s holiday.
All our team directly employed by Home Care Preferred
A consistent service for our clients is vital and this is helped by us directly employing all our team. This means that all support assistants are employees of Home Care Preferred. In addition we have an experienced management team who take responsibility for the support assistants supervision and management. In addition there is on-going training for our support assistants.
Our method of operating means you never have to worry about such things as national insurance, travel, tax, expenses or annual leave. We look after this within our inclusive monthly fee.