Today we caught up with the directors and proud new franchise owners of the Home Care Preferred Bromley branch. We spoke to them about what led them to choosing a home care franchise and asked them for some advice for new business owners
Why did you decide to start a home care business?
Quentin: Both Karen and I had the background and personal experience to start a home care business. I have spent time looking after my parents and Karen has had experience in her past of her grandmother needed care.
How did you come across Home Care Preferred Bromley?
Karen: We met Home Care Preferred Bromley at a franchise exhibition we had picked up literature for several home care franchises but Home Care Preferred Bromley stood out to us, so we decided to meet them.
What appealed to you about Home Care Preferred Bromley?
Karen: The friendliness, the integrity and the passion of the people we met at HCP, and importantly the commitment of everyone to the deliverance of the highest quality of care and compassion.
HCP offered an opportunity to belong to a small franchise that had not grown too fast that it had lost touch with workers, clients and other staff.
How did you decided on what area to start your business?
Quentin: We moved to Bromley to be closer to our sons hospital. After some investigation the Bromley Borough demographics met the criteria for a successful domiciliary care business so we went ahead with the franchise
Karen: We actually moved into Bromley from further afield in Kent to be closer (and a shorter train ride) to King’s College Hospital, London for our son. Bromley is a great borough to live in.
What strengths do you each bring to the business?
Quentin: A background in business management and the ability to relate to the needs of people requiring home care
Karen: I think I bring a professional medical approach to the care of clients, an ability to empathise and problem solve, and some relevant experience in dementia and Alzheimer’s care
What do you feel is the main challenge of becoming a franchise owner?
Quentin: Making sure that you understand the ethics, processes and business model of the franchise and that you adhere to these moving forward. Understanding that the process my not happen quickly and that this is necessary to ensure everything is in place to ensure a seamless launch.
What advice would you give someone considering opening a home care agency?
Quentin: Do your homework regarding the suitability of your proposed area. Research your preferred Franchisor regarding training and ongoing support.